Welcome to roventaonline.com. We hope the luggage, luggage tags, and related merchandise you receive meet your expectations. If you receive goods with quality issues, shipping damage, or discrepancies with your order, you can apply for a return or exchange according to the following policy:
- Return/Exchange Application Period
Customers can submit a return/exchange application within 30 days of receiving the goods.
To apply, please contact us using the contact information provided at roventaonline.com, providing order information and the reason for the return/exchange. Applications submitted after the deadline may not be accepted.
- Conditions for Return/Exchange
Returned/exchanged goods should be in unused or resaleable condition, and the original packaging, accessories, and related product documentation should be kept as intact as possible.
If the goods are visibly used, damaged, or their value has decreased due to customer reasons, we may not be able to accept the return/exchange application.
For cases where the received goods have quality issues, are damaged during shipping, or do not match the order, please contact us promptly. We will provide a reasonable solution based on the specific circumstances.
- Exchanges
If the item meets the exchange criteria, we will arrange for an identical or similar item to be exchanged based on inventory availability.
If the desired item is out of stock, we may offer a refund or other reasonable processing method. The exchange time will vary depending on item inventory and delivery status.
- Return Process
Before requesting a return, please contact roventaonline.com customer service for relevant return instructions. Items returned without confirmation may not be processed promptly.
After the item is returned, we will check its condition. Once we confirm it meets the return requirements, we will process the refund using the original payment method.
- Refund Time
After the return is approved, we typically complete the refund processing within 3–5 business days.
The actual arrival time depends on your bank, credit card institution, or other payment service provider, and may generally require an additional 3–10 business days to appear in your account.
- Shipping Costs
If the return or exchange is due to product quality issues, shipping damage, or incorrect item delivery, we will assist with handling the relevant return shipping costs based on the actual situation.
If the return is due to personal reasons, such as changing one’s mind after purchase or making an incorrect selection, the relevant return shipping costs may be borne by the customer.
- Damaged or Incorrect Goods
If the goods you receive are visibly damaged, missing accessories, or do not match the order information, please contact us as soon as possible and provide the order information and relevant photos of the goods’ condition so that we can verify them.
After confirmation, we may provide an exchange, refund, or other reasonable solutions depending on the specific circumstances.
- Circumstances Not Eligible for Returns/Exchanges
The following situations may not qualify for returns/exchanges:
The 30-day return/exchange application period has expired;
Wear or damage to the goods due to normal use;
Damage to the goods caused by improper use, storage, or human error by the customer;
Missing important accessories or goods that severely affect resale;
Unable to confirm order information or the origin of the goods.
- Policy Updates
roventaonline.com may adjust this return and exchange policy based on changes in products, services, or operations. Updated policies will be published on the website and will apply from the date of publication.
- Contact Us
If you need to request a return, exchange, or refund, please contact us using the contact information provided at roventaonline.com and have your order information ready so we can process your request more quickly.
Company:
Roventa LLC
Address:
6041 Portland Ave, Minneapolis, MN 55417-3129
Email:
elliottcudak@roventaonline.com
Phone:
+1 (612) 633-4659
We strive to provide clear and timely after-sales support to help you smoothly complete the return and exchange process.